Refund policy

Returns

Standard made-to-order KVERO products may be returned within 14 days of delivery when they are unused, uninstalled, free from damage or coffee residue, and returned in their original packaging with proof of purchase.

Choosing a standard listed wood species, size, or compatible model does not by itself make an item custom. Products made with personalized details, custom dimensions, engraving, special modifications, or other specifications not offered as standard product options are final sale unless they arrive damaged, defective, or incorrect.

To request a return, email info@kvero.co before sending the item. Returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. If KVERO supplies a prepaid return label for an eligible standard return, its cost may be deducted from the refund. Original shipping charges are not refundable unless the return results from a KVERO error.

Use a trackable shipping service and package the product securely. KVERO is not responsible for returns lost or damaged in transit.

Natural wood variation

Grain, colour, tone, and pattern naturally vary from piece to piece. These variations are part of the material and are not defects. Natural variation alone does not make an item damaged or incorrect.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If there is a problem, contact info@kvero.co promptly with your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label. Keep the item and packaging while the request is reviewed.

When the issue is confirmed, KVERO will provide an appropriate replacement or refund and cover applicable return shipping costs.

Refunds

After an approved return is received and inspected, KVERO will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional processing time.

If more than 15 business days have passed since your refund was approved, contact info@kvero.co.

Order changes and cancellations

Production can begin shortly after an order is placed. Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations cannot be guaranteed after production begins.

Final sale

Personalized, custom-sized, specially modified, and clearly marked final-sale products cannot be returned unless they arrive damaged, defective, or incorrect. Nothing in this policy limits rights available under applicable law.